We allow cancelation up to 12 hours after the order has been placed, unless the order has already been shipped by the manufacturer.
For this reason; Please review all the items, quantities and size in your shopping cart prior to ordering, and your email confirmation right after placing the order in order to avoid any problems. Because: Once an order is placed with us, our process is to submit the order directly to the manufacturer on your behalf. When this is completed, we and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer.
- Any exception to this cancellation policy will be solely at the discretion of our management. In the event that our management agrees to proceed with the cancellation of an order. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to [email protected] or call us directly.
All furniture that is ordered from BedroomandSofa.com comes with a full warranty. Please contact us in regards to any questions about warranties.
The satisfactory delivery of your purchase is of the utmost importance to BedroomandSofa.com. For this reason, we only utilize shipping carriers which provide the highest standards in care, dependability and service. Once your order has been confirmed with BedroomandSofa.com, you will receive e-mails which will provide you with the status of your order. If you have any questions during this delivery period, do not hesitate to contact our customer service department.
In the event that an item is not available at the time the order is placed we will call you stating the estimated ship date. Orders in which the items are all in stock are usually shipped within a week. Some exceptions may apply and we will then be in contact with the customer.
- Please note that orders are shipped when ALL items on your order are in stock and available for shipment.
- White Glove Platinum Service is what comes with all of our orders. It includes inside placement of the furniture in the room of your choice and assembly of the furniture if needed.
If you have any questions please feel free to contact us.